Atlantis Logistics may subcontract or collaborate with third-party providers to facilitate the shipment and delivery of goods, both domestically and internationally. The selection of third-party providers will be based on their reliability, regulatory compliance, and service quality.
a. Scope of Engagement
- Atlantis Logistics may use third-party services for specific segments of the shipping process, such as customs clearance, warehousing, transportation, or delivery.
- All third-party services engaged by Atlantis Logistics must comply with applicable local and international laws and industry standards.
1. Responsibilities and Obligations of Third Parties
Third-party service providers engaged by Atlantis Logistics must meet the following criteria:
- Regulatory Compliance: Providers must comply with all applicable local, national, and international regulations, including transportation, customs, and environmental laws.
- Safety Standards: Providers must adhere to safety protocols to protect goods in transit and ensure the safety of personnel.
- Timeliness: Providers are expected to meet the agreed delivery schedules unless impacted by Force Majeure events or other uncontrollable circumstances.
- Insurance: Where applicable, third-party providers must carry adequate insurance coverage for loss, damage, or delay in services.
2. Limitation of Liability
Atlantis Logistics acts as an intermediary between clients and third-party providers and shall not be held responsible for any direct or indirect damages, losses, or delays caused by third-party service providers, except in cases of gross negligence or willful misconduct.
a. Loss or Damage
- While Atlantis Logistics will endeavor to ensure that third-party providers handle goods with care, any claims for loss or damage to goods in transit must be directed to the third-party provider. Atlantis Logistics may assist with the claims process but is not liable for any resulting losses.
b. Delays
- Atlantis Logistics shall not be held liable for delays caused by third-party providers due to operational issues, regulatory inspections, customs clearance delays, or other factors beyond its direct control.
c. Service Interruptions
- In cases where third-party services are disrupted due to Force Majeure events (natural disasters, strikes, or government actions), Atlantis Logistics will not be held responsible for the failure to fulfill contractual obligations.
3. Transparency and Communication
Atlantis Logistics is committed to maintaining clear communication with clients regarding the use of third-party services. Clients will be informed when third-party providers are used, and relevant tracking information or documentation (such as shipping details) will be shared to ensure full transparency.
a. Tracking and Monitoring
- Atlantis Logistics will use the technology and tracking systems provided by third-party providers to keep clients informed of shipment status. However, Atlantis Logistics cannot guarantee the accuracy or real-time availability of such data.
b. Documentation
- Clients will receive necessary documentation, such as bills of lading, customs documentation, and insurance details, as required by the nature of the shipment.
4. Customer Responsibilities
Atlantis Logistics’ clients are responsible for:
- Providing accurate shipment details: Clients must ensure that all shipment-related information, such as the nature of goods, weight, dimensions, and any special handling instructions, is accurate and complete.
- Complying with customs and regulatory requirements: Clients must ensure that all necessary customs documentation and approvals are in place for international shipments.
- Cooperating with third-party providers: Clients must work cooperatively with third-party service providers in instances where direct contact or cooperation is required.
5. Claims and Dispute Resolution
In the event of loss, damage, or service failure caused by third-party providers, clients must follow the claims process as outlined by the respective third-party provider. Atlantis Logistics will:
- Facilitate communication between the client and third-party provider.
- Assist in filing claims where necessary, but final resolution is subject to the third-party provider’s policies.
For disputes arising from third-party services, Atlantis Logistics will work to mediate and resolve issues; however, the ultimate responsibility lies with the third-party provider in accordance with their terms and conditions.
6. Confidentiality and Data Protection
Atlantis Logistics ensures that any third-party provider engaged will adhere to strict confidentiality and data protection policies. Providers must safeguard any customer or business information shared for the purpose of fulfilling logistics services.
a. Data Sharing
- Atlantis Logistics will only share the minimum necessary information with third-party providers required to fulfill the services.
- All third-party providers must comply with Indian data privacy laws, including the Information Technology Act, 2000, and any future amendments under the Digital Personal Data Protection Act, 2023.
7. Amendments
Atlantis Logistics reserves the right to amend this Third-Party Services Policy in response to changes in operational needs, regulatory changes, or industry standards. Clients and third-party providers will be notified of any substantial changes to this policy.
8. Governing Law and Jurisdiction
This policy is governed by and construed in accordance with the laws of India. Any disputes arising from third-party services will be subject to the exclusive jurisdiction of the courts of [City, India].
9. Conclusion
Atlantis Logistics values the contribution of third-party service providers in delivering efficient logistics solutions. This policy ensures clear guidelines and transparency in our relationships with third parties while maintaining accountability and compliance with the law.